1. Application of this privacy policy

1.1 This Privacy Policy (“Policy”) forms part of the Terms and Conditions (“Terms”) relating to the use of the application by the website (including but not limited to Google/Facebook/Twitter), mobile device or through an application provided by Alifi (“Services”).

1.2 Alifi (“we” “us” or “our”) is committed to safeguarding the privacy of the personal information that is provided to us or collected by us during the course of our operations as well as the personal information we receive from you (“User”, “you” or “your”) through our Services. This Policy describes how and why we collect, store and use personal information, and provides information about your rights. Please read the following information carefully to understand our views and practices regarding how we handle personal information.

For the purposes of applicable data protection law, Alifi is the “data controller” of your personal information.

2. Collection of personal information

2.1 By using the Services, you consent to our collection, use and disclosure of your personal information in accordance with the terms of this Policy. 

2.2 We may collect and process the following personal information:

(a) Information you give us:
If you are using our Services, we may request and process with your consent your personal information including your name, e-mail address, telephone number, Emirates, and more in accordance with the services offered, and the information requested by any third party.
You may give us information about you by registering on our application and using the services offered on it. Our application offers location-based services, so we capture your location information while you are using our services.

(b) Information we collect about you:
With regard to each of your visits to our Services, we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system; and
information about your visit; services you viewed or searched for; page response times, download errors, length of visits, and page interaction information (such as scrolling, clicks, and mouse-overs). 

3. Purposes

We use your personal information for the following purposes where permitted by applicable law as follows:

(a) Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests are:

• Auditing usage of our Services;
• To process and respond to inquiries, and provide our services;
• Administering promotions and events where you take part.

(b) Where you give us consent:

• Sending you newsletters related to our Services and for other marketing purposes;
• Carrying out organisation development including sending information about promotions and details of events.
• For Location and Movement information
• User can find you in community services if he/she is nearby to connect with you for pet services.
• Camera/ Photos to upload your profile or pet pictures for the services in application.

(c) For purposes which are required by law:

• Responding to requests by government or law enforcement authorities conducting an investigation;
• Complying with any applicable legislation.

4. Sharing Your Personal Information

4.1 We may also share your personal information with third parties including certain service providers we have retained in connection with our organisation activity, such as adoption agencies or other necessary entities.

4.2 Moreover, we may disclose your personal information to third parties:

(a) If we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
(b) If Alifi, its operations, or its assets are acquired by a third party, in which case personal information held by it about its Users, suppliers, or customers will be one of the transferred assets;
(c) If we are under a duty to disclose or share your personal information in order to comply with any legal obligation or if we are required to do so by a legal process, or in order to enforce or apply our terms and conditions and other agreements; or if we reasonably consider this necessary; or to protect the rights, property, or safety of Alifi, our Users, our customers, or others; and
(d) For the purposes of crime prevention and fraud protection.
(e) Information Collected Automatically Through the use of Tracking Technology

We use information collected through the use of Tracking Technologies (e.g. cookies and web beacons) to:

• Authenticate your access;
• Keep track of your in-app specified preferences or choices;
• Record your device’s location and movements;
• Identify and contact you across multiple devices;
• Monitor aggregate metrics such as total number of visitors, members, traffic, and demographic patterns;
• Provide specific technical support (diagnose or fix technology problems reported by our members or engineers that are associated with certain IP addresses or User IDs;
• Detect or prevent fraud or other harmful activities;
• Automatically update our mobile application on your system and related devices; and Otherwise, plan for and enhance our Services.

Information We Collect When You Use or Interact with our Products and Services or Users

We may collect other information when you use our Products and Services or users, such as:

• Location and Movement Information. We collect your location and motion information through your IP address, WiFi, Bluetooth, and GPS coordinates (e.g., latitude/longitude) available through your mobile device, motion information such as altitude, heading and speed.
• Driving Event Information. We may collect sensory and motion data from your mobile device including gyroscope, accelerometer, compass and Bluetooth (including information related to your motion activity such as whether you are cycling, walking, running or driving, and information about your speed, acceleration and deceleration).
• Certain data we collect may be considered sensitive under applicable law. To the extent we collect sensitive personal information, we process such information for disclosed purposes as permitted by and in compliance with applicable law.

4.3 We may also disclose your personal information to law enforcement authorities or other government officials

4.4 We may also disclose your personal information to any competent administrative or judicial authority in the prevention of money laundering and terrorist financing in compliance with the Prevention of Money Laundering regulation, for the purposes of preventing any operation related to money laundering or terrorism financing.

5. Cookies and internet advertising

5.1 We use ‘cookies’ to improve this website. Cookies are small files that are sent to a computer’s hard drive by a web server. Cookies enable websites to remember who you are. Information from cookies may include information relating to your use of our websites, information about your computer (such as IP address and browser type), and demographic data. The list below sets out the types of cookies we use, and the purposes for which we use them. Most internet browsers have a mechanism notifying you when you receive a new cookie and how to reject new cookies or disable cookies altogether.

Cookie Name (Purpose)

1. Authentication (ASPXAUTH)
   This cookie is essential for a single User to log in (using a username and password) and access restricted areas of the site. This cookie is deleted when you close your browser/application.
2. Session (ASP.NET_SessionId)
   This cookie is a session cookie and is essential for a User to subscribe to the site. This cookie is deleted when you close your browser.
3. Country dropdown (CountryCookieName)
   This cookie is used to store a selection made by a single User in the country filter and keep this selection across multiple visits to the site. It expires after a set amount of time and is not set again unless a User changes their cookie settings.

5.2 We also use advertising identifiers which are similar to cookies and are found on many mobile devices and tablets. Like cookies, advertising identifiers are used to make online advertising more relevant. Advertising cookies and advertising identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you. These types of ads are called “internet-based advertising”.

6. Security

We use up-to-date information storage and security to hold your personal information securely in electronic and physical form to protect your personal information from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. Whilst we have put in place physical, electronic and managerial procedures to secure and safeguard your personal information, we will not be held responsible for any unauthorised access by third parties and we cannot guarantee that the personal information provided by you or that is transmitted via the Services or by e-mail is totally secure and safe and you provide it at your own risk.

7. Marketing Communications

7.1 We, or trusted third parties on our behalf, may contact you by email or post with information about our services or promotions, donations and events that might be of interest to you. Where necessary, at the time that you provide your personal information to us, you will be given the opportunity to indicate whether or not you are happy for us to use your personal information in order to tell you about such services and promotions.

7.2 Withdrawal of consent to receive marketing communications will not affect the processing of personal information for the provision of our services. You may, at any time, withdraw your consent to receive commercial marketing communications by clicking on the link provided in the relevant email, or by emailing us at [email protected].

8. How Long We Keep Your Personal Information

8.1 We will retain your personal information for the length of time needed to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

8.2 Your personal information that is processed for marketing purposes will be stored until you exercise the right to withdraw consent, and once such right is exercised, your personal information will be kept only during the applicable statute of limitations period for any disputes or liabilities that may arise as a consequence of the processing of that information (which is up to 15 years in the UAE). Once potential actions are time barred we will proceed to delete the personal data. In any other circumstances, we will only retain your personal information for a shorter or longer period as required by any applicable law.

9. Links to Third Party Sites

This Website may link to other, unaffiliated third-party websites. Please note that Alifi is not, and cannot, control or be responsible for the content or privacy and confidentiality practices of any third party websites. You must always carefully review the privacy and confidentiality policy of any third-party website that you may visit in order to understand how the operators of that website may collect, store and use your personal information.

10. Changes to This Privacy Policy

We may from time to time make changes to this Policy. Please check back regularly to keep informed of updates to this Policy. These changes are effective immediately after they are posted on this page.

11. To Delete User Account & Data

If the user wants to delete the basic information or modifications or account deletion then user delete the account from his/her profile and information will be deleted from the profile/front end for other users. 

12. Contact Details

If you have any questions about this Policy or our processing of your personal data, please contact us at [email protected]